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Refunds and Returns Policy

RETURN POLICY

Last updated December 01, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at orders@greatimports.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and All the original and complete contents of their purchase., and mail your return to the following address:

Just Great Imports

Attn: Returns

RMA#

65 Ascot Road Cape Town, Western Cape 7441 South Africa

 

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Essential oils
  • Liquid Concentrates

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

  • Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: orders@greatimports.co.za